Policies
HCHY Policies:
Things you should know…
Get started with our Introductory Special! You can try unlimited yoga classes for 2 weeks for only $50. You can purchase this one time in the studio or online. The intro special will start the first class you take.
OR save off your first 4 weeks as a member! If you know you want to join as a member without the introductory special, we will give you your first 4 weeks of membership for $100 (that’s a $30 savings off the Unlimited Autopay membership). We only require an 8-week commitment to either membership. We have no hidden fees no charge for set up, cancellation nor any fees to upgrade or downgrade you current membership. Any changes or membership cancellation will require a two week written notice (just email us at info@hillcountryhotyoga.com). You may freeze your membership for at least 4 weeks and up to 12 weeks per year, just give us 2 weeks written notice.
With the unlimited membership, you can take as many classes you want and we will bill you every 4 weeks until you cancel. We give you two free classes to share with friend when you sign up and two more free classes every 24 weeks of membership. Additionally, you will enjoy membership pricing on special classes, 20% discount on select workshops and 10% off our retail boutique items. If you practice 2+ times per week, this is the best deal for you. You can add a family member living in the same household as you to your unlimited membership for an additional $100 every 4 weeks. If you are a senior (65 years and above), active first responder (police, fire department), active teacher or active military, we will discount your unlimited membership by 10%, please bring your ID into the studio and we will set up your discounted membership.
If you commit to an Unlimited Yearly Membership, you can enjoy as many classes you’d like for a year, starting on the day of your first class. We give you four free classes to share with your friends when you sign up. Additionally, you will enjoy membership pricing on special classes, 20% discount on select workshops and 10% off our retail boutique items. This membership does not automatically renew, so please let us know if you’d like to continue when the year runs out.
With a limited membership, you can enjoy 6 classes every 4 weeks and we will continue to bill you every 4 weeks until you cancel. We give you a free class to use or share with a friend when you sign up and one more every 24 weeks of membership. These classes will not roll over to the next billing cycle, so please plan ahead and use all 6 of your classes. Should you decide to upgrade your membership, there are no fees, just let us know in writing and we will take care of it for you.
We also offer 5, 10 and 20 class packages if you’re not ready for a membership. Each of these packages has an expiration date (5 class - 8 weeks, 10 class – 16 weeks, 20 class – 32 weeks). If you have unused classes, we will roll them into your next class package and the unused classes will expire with the new class package expiration date. We do not allow sharing of class packages.
Please be sure when you purchase memberships or classes because we do not refund, transfer or exchange any purchases, no exceptions.
Please register on-line for the class you’d like to attend to secure a spot in the class. Some of our popular class times will fill up and by registering ahead of time and paying for your class, you will secure your place. Also, booking in advance is a great first step in committing yourself to your practice. Please make sure to arrive at least 15 minutes early if it’s your first time to our studio. We like to start class on time and this will give us ample time to show you around the studio and have you meet your teacher. We want you to feel welcome and relaxed when you arrive, so please give yourself some time to settle in and enjoy our studio.
If you need to cancel your registration, please do so at least 30 minutes prior to class start time. Doing this will allow anyone on the waitlist ample time to arrive and attend class. If you are on a waitlist and are cleared, please confirm your attendance so we know you’re coming. If you do not cancel within 30 minutes of class start time, you will be charged a cancellation fee or the class price.
If you are occasionally running late, please call the front desk on 512.215.9315 to let us know and we will try to make accommodations for you. Frequent late-comers may be locked out, so please plan ahead. Late arrivals are very disruptive to the rest of our community, so please be considerate.
Once class starts, we will lock the door, so if you are late and haven’t registered on-line or called us, you may be disappointed. Please respect the others in class and arrive on time.